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The Internet is no longer new, and customers expect you to have an online presence. Just as we expect every business to be able to accept EFTPOS and credit cards, customers will be expecting to be able to find you online. It is not only for convenience – new start up businesses often struggle with credibility, as they don’t have any customers or track record. A website allows you to talk about your business from a position of strength, so the better the website, the more credibility you are likely to have. It does not need to be a fully transactional website. As a minimum, it could be a ‘brochure’ site explaining what you do. Being online doesn’t just mean having a website. It could cover how you accept payments, order products and services, deliver to clients, access and store information, share business information, and market/communicate with clients. If you have never been online before, the best place to start is the E-business guide from New Zealand Trade and Enterprise.
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