Systems and processes, EDA -

Opportunity Hamilton

Implementing systems and processes is critical for any business. Not only do you want to make sure your business runs efficiently, you also want to guarantee your customer the same great experience, product, service or delivery every time they do business with you. Only a pre-set system can help you achieve this, while accepting that a system can still have room for being flexible and dealing with individual needs.

A documented process from when a customer first contacts you to the successful delivery of a product or completion of a project will help you manage your business more effectively. Developing a step-by-step process everyone can follow will ensure you deliver what you promised, and quickly identify any problems so they can be effectively resolved. All businesses have tasks they repeat again and again. But not all businesses have processes and systems.

The faster you can successfully deal with a customer, the sooner you can move onto the next one. Mapping the work-flow between you and customers will help you identify any bottlenecks, raise customer service levels, and improve your productivity and capability.

Access the free online training module on developing efficient systems.

Hamilton will host the New Zealand round of the prestigious V8 Supercar Championship in the city for the fifth year in 2012. The inaugural race in April 2008 attracted 172,000 attendees plus 5,000 people associated with the running of the event. The event generated $28.3 million of new money into the local economy in the first year and is estimated to generate $156 million over the seven years that the event will run. Over 100,000 people annually visit New Zealand National Agriculture Fieldays held at Mystery Creek (10 minutes south of Hamilton), which is the largest agricultural event held in the Southern Hemisphere. Each year generates around $290 million sales. As the centre of the thoroughbred industry, Hamilton has an excellent racing venue at Te Rapa. A national trotting track is 15 minutes drive from Hamilton in Cambridge. Raglan is 40 minutes by road from Hamilton and home to one of the world’s longest left-hand surf breaks. Hamilton Zoo is home to over 600 native New Zealand and exotic animals, set in 25 ha of tranquil surroundings. Hamilton Gardens are a free, 58-hectare walk-able wonderland attracting more than 600,000 visitors a year. The natural resources surrounding Hamilton - including its forests, lakes, rivers, and mountains - provide opportunities for tramping, bush-walking, and other types of outdoor recreation. The borough of Hamilton was established on 27 October 1877 and Hamilton became a city on 13 December 1945. Hamilton’s Maori name is Kirikiriroa meaning long stretch of gravel. New Zealand’s longest river, the Waikato, flows for 16km through the city. Mild climate and moderate year round rainfall keep the city and surrounding area very green. Mean temperatures - 18C in January (summer) and 9C in July (winter). Hamilton has135 parks and gardens and 58 sports areas and more than 1,000 hectares of open space. Hamilton has 3 public swimming pools and over 55 kms of walkways in parks and reserves.